Login

Cart

Your cart is empty

Refund policy

At BRU Eyewear, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

United States Returns

  • We accept returns within 14 days of the delivery date. Please request the return within 14 days and allow 1-3 business days for approval.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • We charge a 4% restocking fee on all returns.
  • If you would like a shipping label provided by BRU, we will deduct a flat rate of  $10 from the refund of your order. Alternatively if you would like to return at your own expense, please ship the product back to the below address.

  • BRU Eyewear 7027 Motz St.Paramount Ca 90723

  • To initiate a return, please click HERE. Please complete this process before mailing us a return. If not, we will not be aware of your return which may result in a delay of your refund.

United States Exchnages

  • We allow exchanges in the U.S., please email us at support@brueyewear.com and let us know exactly what style and color way you would like and we will process it for you.
  • There is no restocking fee on exchanges, but the $10 shipping label charge still stands
  • Once we receive your frames back and all additional invoices have been paid, we will ship out your new order.

International Returns

  • We accept returns within 14 days of the delivery date.

  • Items must be unused, in their original packaging, and in the same condition as received.

  • We charge a 4% restocking fee on all returns.

  • All international orders must return the product at there own expense. Please ship the product back to the below address. 

  • BRU Eyewear 7027 Motz St.Paramount Ca, 90723

  • To initiate a return, please click HERE. Please complete this process before mailing us a return. If not, we will not be aware of your return which may result in a delay of your refund.

Refunds

  • Once your return is received please allow 1 to 3 business days for inspection, you will receive an email notification once the refund has been initiated. 

  • Please allow 5-7 business days for the refund to go back to the original payment method.

  • Shipping costs are non-refundable.

Non-Returnable Items

  • Gift cards and promotional items are non-returnable.

  • Items purchased on sale are not eligible for returns or refunds.

By purchasing from BRU Eyewear, you agree to our return and refund policy. If you have any questions or need further assistance, please contact us at support@brueyewear.com